Support eats your day.
inbrix hands it back.
Email, chat, knowledge and autonomous AI agents in one tool. Built and hosted in Germany, GDPR-compliant. From Europe, for Europe.
Product video coming soonThree reasons, in 15 seconds.
One inbox for everything
Email, chat, web forms and your customer portal land in one place – with the knowledge base and AI right beside them instead of spread across four tools.
EU inference guarantee
Your tickets never leave the EU – not even the AI. Choose EU-strict mode with European models.
AI-first & AI-optional
An excellent helpdesk that also runs entirely without AI. Turn AI on per case, per workspace, or fully.
From chaos to an empty inbox.
- ✕247 open, scattered across 4 tools
- ✕Nights & weekends: nobody answers
- ✕Routine questions eat half the day
- One inbox – email, chat, web, portal
- 68% answered autonomously, around the clock
- Your team only handles the rest
The colleague who works through the night.
It has a name, a face and an inbox of its own. It reads, digs and replies – but only when it's sure. Two guardrails decide that. Before every single answer.
Is the answer in the knowledge base? Have I had this case before?
A price commitment? Legal? Credentials? Customer already angry?
You set both thresholds yourself – per bot, on a slider. Start cautious, loosen the leash later.
No answer without receipts
Open it up and read along: which knowledge page, which old ticket, how sure, how risky, what it cost. Every step. No black box.
A little better every week
Every resolved ticket becomes a lesson. What ran smoothly 23 times, it takes on. What caused trouble, it hands off from now on.
Money, law, anger: a human
Price commitments, contracts, credentials, an angry customer, an “I want a human” – straight out of the bot, with a context note. No debate.
It sees what your customer sees
It reads screenshots. Half of support is an attached screengrab – miss that and you've missed the ticket.
You keep the leash.
The whole toolbox around it.
Rules you test first
The dry-run shows what would have happened – before a rule goes live.
Deadlines on your hours
SLA counts real business hours, not a 24/7 fantasy.
Nothing slips through
Slack, push or mail – bundled, never a barrage.
Full cost transparency
You see every cent the AI spends – per day and per ticket.
Run inbrix from Claude & ChatGPT
Read tickets, reply, change status – without opening inbrix.
Satisfaction, measured automatically
Asked only when the moment fits – never the same customer twice.
One view everyone shares
A board instead of inbox archaeology: who does what – and what's stuck?
Your customers help themselves
Public knowledge base, “my tickets” and a chatbot – on your own domain.
Customer data is not training material.
A helpdesk sees IBANs, license keys, shop credentials. inbrix treats that the way it must be treated.
Made & hosted in Germany
Hetzner, our own k8s cluster. No US-cloud detour.
Tenant isolation via Postgres RLS
The database itself enforces separation – row-level, not just in application logic. No query can slip past it.
Your data trains nothing
Never handed to model training – disabled at every provider. Only redacted text ever reaches the search index.
Transparent. No per-resolution surprises.
We are finalising the plans.
Pricing is coming soon.
Fair, transparent and no negotiation – like everything at inbrix. Join the waitlist and you will get the prices first.
Join the waitlistAsk your AI about inbrix.
Let ChatGPT, Claude or Perplexity compare honestly – they already know inbrix.
Create your account.
Name, business email, done. No credit card, no contract term.
- Every feature in your first month
- Your data stays in Germany
- Cancel any time, export included